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All FAQs
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Live Courses (Workshop, Mini-MBA)
When will I get my badge for a live workshop or Mini-MBA?
Is there homework for Mini-MBA programs?
What are Mini-MBA programs?
Are workshop activity packets for our own personal use or do we need to submit it?
Are the live classes recorded and when will the recording be posted?
How can I connect with members in my cohort?
Can my project be included in the past project examples?
I live in a different time zone, can I still take a live course?
How long do I retain access to the course content?
Do I have to attend all live sessions in real-time?
Will my projects remain confidential?
Will I receive a confirmation after I turn in my project?
How can I unenroll from a live course?
I missed a course sign-up. When is the next cohort?
Why Should I Take a Live Course If I Have Access to the Content On-Demand?
How to share my badge or download a course certificate?
On-Demand
I completed an on-demand course, when will I get the Badge?
A video won't load, how can I access it?
I've watched all of the on demand videos, but some still say "In Progress". How do I change the video status to "Completed"?
How can I edit the Activity Packet?
Is there a way to download the videos, so I can view them without internet?
When will a course become available On-Demand?
Do you offer subtitles or translations in other languages?
Individual Course Purchase
Can I purchase a single workshop?
Do I keep the access to all the courses i've taken?
I purchased a course before 2022, where can I find it?
Webinar/Marketing Events
Are webinar events recorded?
How can I attend Section's free events?
Where can I find the recording for a webinar event I attended?
I have a question for an AMA event. Where can I send in my question?
Billing / Payments
How can I get a receipt or invoice for my purchase?
How can I update my credit card and/or billing information on file?
Does the membership automatically renew?
Can I change my membership plan?
How can I cancel my membership and not have it auto-renew?
Does Section offer payment plans?
Can I purchase a Section membership as a gift?
Does Section offer discounts?
Can I get my Section membership reimbursed by my company?
Can I pay by invoice?
Technical Issues
I can't log into my account, what should I do?
I see a blank screen when logging in.
I cannot open any Google Suite links (e.g. Google Docs, Google Slides). Can you send me the links in a different platform?
I'm not receiving the account verification code when I reset my password.
I don't have access to the slack workspace, what should I do?
I'm having issues syncing my calendar with AddEvent.
Enterprise
I'd like to collaborate with Section! How can I get in touch?
I want to sign up my team with Section! What benefits can you offer us?
Membership
How do I join a membership?
How can I change my profile information?
How can I change the email address associated with my Section account?
What networking opportunities are available through Section?
Is there a job board for members?
Can I Get CPE Credits For Section Courses?
Where can I apply for a scholarship?
What membership plans do you offer?
Can I try out a Section course for free?
Is there a Section app?
What is the Resource Library?
ProfAI
Does ProfAI connect to my existing Section account?
If I used a separate email to sign up for ProfAI, how do I connect it with my Section account?
Is ProfAI included in my Section membership?
What can ProfAI do?
Can I exit out of ProfAI and have it save my progress?
When will I receive my badge for completing ProfAI?