Account & Membership

• How do I join a membership?
• How can I change my profile information?
• How can I change the email address associated with my Section account?
• Is there a job board for members?
• Can I Get CPE Credits For Section Courses?
• Do you offer scholarships?
• What membership plans do you offer?
• Can I try out a Section course for free?
• How can I delete my account or erase my data?

Billing & Payments

• How can I cancel my membership and not have it auto-renew?
• How can I get a receipt or invoice for my purchase?
• How can I update my credit card and/or billing information on file?
• Does the membership automatically renew?
• Can I change my membership plan?
• Does Section offer discounts?
• Can I pay by invoice?
• Does Section offer payment plans?
• Can I purchase a Section membership as a gift?
• Can I get my Section membership reimbursed by my company?

Enterprise

• I want to sign up my team with Section! What benefits can you offer us?
• I'd like to collaborate with Section! How can I get in touch?

Individual Course Purchase

• I purchased a course before 2022, where can I find it?
• Do I keep the access to all the courses i've taken?
• Can I purchase a single workshop?

Live Courses (Workshop, Mini-MBA)

• How can I unenroll from a live course?
• Will I receive a confirmation after I turn in my project?
• Are the live classes recorded and when will the recording be posted?
• I live in a different time zone, can I still take a live course?
• Will my projects remain confidential?
• Do I have to attend live courses in real-time?
• When will I get my badge for a live workshop?
• I missed a course sign-up. When is the next session?
• Can my project be included in the past project examples?
• Are workshop activity packets for our own personal use or do we need to submit it?
• How can I connect with members in my cohort?
• How long do I retain access to the course content?
• Why Should I Take a Live Course If I Have Access to the Content On-Demand?
• How to share my badge or download a course certificate?

ProfAI

• What is ProfAI?
• Is my progress saved when I close ProfAI?
• If I used a separate email to sign up for ProfAI, how do I connect it with my Section account?
• When will I receive my badge for completing ProfAI?
• Is ProfAI included in my Section membership?

On-Demand

• Do you offer subtitles or translations in other languages?
• I've watched all of the on demand videos, but some still say "In Progress". How do I change the video status to "Completed"?
• I completed an on-demand course, when will I get the Badge?
• A video won't load, how can troubleshoot?
• How can I edit the Activity Packet?
• When will a course become available On-Demand?

Technical Issues

• I can't log into my account, what should I do?
• I cannot open any Google Suite links (e.g. Google Docs, Google Slides). Can you send me the links in a different platform?
• I see a blank screen when logging in.
• I don't have access to the slack workspace, what should I do?
• I'm having issues syncing my calendar with AddEvent.

Webinar & Events

• Where can I find the recording for a webinar event I attended?
• How can I attend Section's free events?