In-Course Help

• How can I connect with other sprinters?
• Are the live classes recorded and when will the recording be posted in the Sprint Center?
• Are the workbook questions for our own personal use or should we submit our answers?
• Can we ask questions during a live class?

• Will my projects remain confidential?
• Can my project be included in the Past Project Examples?
• I need to reschedule my appointment with my TA but I don't see any other available appointments. What should I do?
• My TA doesn't have any appointments convenient in my time zone. What should I do?
• How do I choose which company to use in my final project?
• Will I receive an email confirmation when I turn in my project?
• I submitted the project for an on-demand course, when do I get the badge?
• Who do I ask if I have questions about the content/project if I take an on-demand course?

• A video won't load, how can I access it?
• I can't log into the Sprint Center, what should I do?
• I've watched all of the videos, however, some of the videos still say "In Progress". How do I change the video status to "Completed"?
• Is there a way to download the module recordings, so that I could view without internet?
• I cannot open any Google Suite links (e.g. Google Docs, Google Slides). Can you send me the links in a different platform?
• I can't access the Slack workspace, what should I do?
• How can I edit the workbook?
• I'm having issues syncing my calendar with AddEvent!

Course Overview

• Do I have to attend all of the live sessions in real-time?
• How long do I keep access to the course materials?
• I live in a totally different time zone! Can I take a course?
• What is the format of the sprint?
• What’s the sprint time commitment? I work full-time. Do I have time to take this sprint?
• Is there homework?

• I wasn't able to finish the sprint, can I still turn my project in to get a badge?
• When will the badge be provided?
• Will I receive a certificate upon completion?
• With unlimited sprints, will I still receive a badge if I complete a sprint?

Course Syllabi

• Can you show me sample syllabi for the courses you offer?
• Since the exact times of the live sessions are TBD, when have they been held in the past?

Enroll at Section4

• How can I be notified about a future course cohort?
• When does enrollment end for a live course?
• I am enrolled in a live course, when do I get access to the content?
• I can no longer attend a live course. How can I unenroll?
• I missed a live course sign-up. When's the next cohort?
• When will a course be offered on-demand?
• Can I take two overlapping live sprints?
• I want to take a sprint, but the sprint card says "Enrollment Conflict" and doesn't let me enroll. Help!
• When I login, I see a blank screen. Help!
• I wanted to join a specific sprint but now the course is closed. Can you make an exception?
• How can I change the email address I'm enrolled with?
• When I try to change my password, I'm not receiving the code being sent via email. Help!

Payments / Billing

• How can I cancel my membership?
• I'd like to refer my network to Section4, is there a referral link I can use?
• How can I update my credit card and/or billing information on file?
• Can I just purchase one sprint?
• How can I get a formal invoice on letterhead to expense my purchase?
• Can I purchase a membership as a gift?
• Do you offer payment plans?
• Can I pay by invoice?
• Can I get Section4 reimbursed by my company?

Scholarships

• I’ve heard you offer scholarships. ‍Where do I apply?

Team Sprints

• I want to sprint with a team! What benefits can you offer us?

Membership

• Is the New Member Orientation mandatory to attend?
• How can I change my profile information in the Member Center?
• How can I change the email address associated with my membership?
• Does the membership automatically renew?
• What networking opportunities are available through Section4?
• I'd like to search the Member Directory by company name, location, etc, how can I do that?
• Is there a job board for members?
• Can I get CPE credits if I take a sprint?
• Why should I take a live course if I have access to the content on-demand?