Live Courses (Workshop, Mini-MBA)

• When will I get my badge for a live workshop or Mini-MBA?
• Is there homework for Mini-MBA programs?
• What are Mini-MBA programs?
• Are workshop activity packets for our own personal use or do we need to submit it?
• Are the live classes recorded and when will the recording be posted?
• How can I connect with members in my cohort?
• Can my project be included in the past project examples?
• I live in a different time zone, can I still take a live course?
• How long do I retain access to the course content?
• Do I have to attend all live sessions in real-time?
• Will my projects remain confidential?
• Will I receive a confirmation after I turn in my project?
• How can I unenroll from a live course?
• I missed a course sign-up. When is the next cohort?
• Why Should I Take a Live Course If I Have Access to the Content On-Demand?
• How to share my badge or download a course certificate?

On-Demand

• I completed an on-demand course, when will I get the Badge?
• A video won't load, how can I access it?
• I've watched all of the on demand videos, but some still say "In Progress". How do I change the video status to "Completed"?
• How can I edit the Activity Packet?
• Is there a way to download the videos, so I can view them without internet?
• When will a course become available On-Demand?
• Do you offer subtitles or translations in other languages?

Individual Course Purchase

• Can I purchase a single workshop?
• Do I keep the access to all the courses i've taken?
• I purchased a course before 2022, where can I find it?

Webinar/Marketing Events

• Are webinar events recorded?
• How can I attend Section's free events?
• Where can I find the recording for a webinar event I attended?
• I have a question for an AMA event. Where can I send in my question?

Billing / Payments

• How can I get a receipt or invoice for my purchase?
• How can I update my credit card and/or billing information on file?
• Does the membership automatically renew?
• Can I change my membership plan?
• How can I cancel my membership and not have it auto-renew?
• Does Section offer payment plans?
• Can I purchase a Section membership as a gift?
• Does Section offer discounts?
• Can I get my Section membership reimbursed by my company?
• Can I pay by invoice?

Technical Issues

• I can't log into my account, what should I do?
• I see a blank screen when logging in.
• I cannot open any Google Suite links (e.g. Google Docs, Google Slides). Can you send me the links in a different platform?
• I'm not receiving the account verification code when I reset my password.
• I don't have access to the slack workspace, what should I do?
• I'm having issues syncing my calendar with AddEvent.

Enterprise

• I'd like to collaborate with Section! How can I get in touch?
• I want to sign up my team with Section! What benefits can you offer us?

Membership

• How do I join a membership?
• How can I change my profile information?
• How can I change the email address associated with my Section account?
• What networking opportunities are available through Section?
• Is there a job board for members?
• Can I Get CPE Credits For Section Courses?
• Where can I apply for a scholarship?
• What membership plans do you offer?
• Can I try out a Section course for free?
• What is the Resource Library?

ProfAI

• Does ProfAI connect to my existing Section account?
• If I used a separate email to sign up for ProfAI, how do I connect it with my Section account?
• Is ProfAI included in my Section membership?
• What can ProfAI do?
• Can I exit out of ProfAI and have it save my progress?
• When will I receive my badge for completing ProfAI?