I'm not receiving the account verification code when I reset my password.

The verification code email will look like the example below.


If you don't see the email in your inbox, please try searching your spam/junk folders and main inbox using the following search terms:


The code is only valid for 15 minutes. If you still cannot find the email, please try requesting a new code. Please note that requesting a new code will invalidate the previous code requested. 


If you continue to have trouble receiving the code email, please reach out to the Support Team. A member of the Support Team will be in contact by email shortly.

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